John Lewis has opened the flagship of its new restaurant concept, Platter, at its Oxford Street shop in London, with seating for 300 and its own coffee roastery. The retailer first announced the opening on 26 August 2026, when it revealed the concept in full for the first time.
Platter will replace John Lewis restaurants in 32 stores, from Exeter to Edinburgh, by the end of 2027. Bluewater, Chichester and Reading had already reopened when the Oxford Street flagship was announced. The programme is part of an £800m investment in John Lewis over several years.
What is in the Oxford Street restaurant
The Oxford Street Platter has an open kitchen serving pizza made from hand-stretched dough, a made-on-site deli, a dessert parlour, a bar overlooking the shop’s atrium and fifty outdoor covers on the fifth-floor terrace. John Lewis says that with 300 seats it is one of the biggest restaurants on Oxford Street.
A Master Roaster oversees the roasting of a single-origin Arabica coffee sourced only for John Lewis and served at the Oxford Street site. For the first time the beans and ground coffee are also sold for customers to take home.
The restaurant also houses The Residency, a rotating pop-up that opened with the London patisserie The Eclectic Collection, known for its fruit-shaped desserts.
Platter sits alongside the shop’s other food and drink outlets, which include Benugo, Ori Caffè, Huffkins tea rooms, Jamie Oliver Cafe, the 1864 Rooftop and Kamakura.
Why John Lewis is changing its restaurants
Hospitality accounts for more than 20% of John Lewis in-store transactions, and those sales had grown by nearly 10% over the previous year, the retailer said in August 2026. John Lewis opened its first cafe in 1965 and has 62 cafes and restaurants. They are run in partnership with Benugo, which has worked with John Lewis for ten years.
Katie Papakonstantinou, Director of Services and Hospitality for John Lewis, said: “This is a real investment in something customers told us mattered. Sitting down for something to eat and drink has become part of how people shop and Platter is built for that.
“Platter serves our own coffee, with beans roasted right here in Oxford Street, alongside an open kitchen making pizza, deli and patisserie on site. Whether stopping for coffee, a pizza with family, a treat from the dessert parlour or a drink at the bar, we’ve created a space that makes a shopping trip even more special.”
In summer 2026 John Lewis also announced £50m of investment across five shops, including a £20m refurbishment of John Lewis Glasgow. More from the sector is in our hospitality section, including our report on food hygiene inspection backlogs in London.